Service Improvement KSBs

Core knowledge, skills and behaviours 

Demonstrate and apply knowledge of relevant guidelines. 

Ability to understand and apply evidence-based practice and identify and assesses risk in relation to care provision and quality care outcomes. 

Identify risk in relation to care provision and service improvement. 

Demonstrate effective application of quality improvement methodologies and tools. 

Ability to recognise the importance of responding to individuals’ feedback and comments appropriately including resolving complaints in a timely manner and effectively at local level, escalating as appropriate. 

Specific knowledge, skills and behaviours for vaccinators 

Contributes to team-based improvement efforts by identifying issues, suggesting solutions, and supporting small changes in practice.