Core knowledge. skills and behaviours 

Use national leadership frameworks to assess and develop self-leadership and leading others.

Communicate complex information at an appropriate level to a range of audiences, adapting to context and purpose.

Actively promote a supportive culture, where constructive feedback is received positively and regarded as a learning opportunity.

Support others to take responsibility for ensuring concerns are addressed in a timely manner applying relevant policies such as whistleblowing and complaints.

Demonstrate the ability to form, contribute and lead a team and work in collaboration with others to achieve the teams’ purpose and objectives.

Contribute to and manage other members of a team by sharing information and expertise.

Demonstrate leadership behaviours when managing people applying human resource policies and processes.

Recognise early signs of poor performance and take appropriate measures to address concerns.

Respond in a transparent and structured way to any complaints from staff about the unacceptable or unfair behaviours of other members of the team.

Contribute to workforce development through personal and professional development of individuals and teams aligned to organisational priorities.

Demonstrate the ability to use recognised workload assessment and skill mix tools to manage resources and budgetary demands including workforce resources.

Apply and continue to develop, leadership skills and behaviours appropriate to specific role.

Specific knowledge, skills and behaviours for vaccinators 

Uses disaggregated data to identify inequalities and leads service adaptations to address them.

Leads service improvement initiatives to optimise delivery models and reduce administrative burden.

Builds and maintains collaborative relationships with third-sector or voluntary organisations to enhance reach, inclusion, and community trust in vaccination services.

Coordinates local initiatives to increase uptake, including peer-led campaigns and opportunistic offers in clinical settings.

Contributes to workforce development and succession planning by identifying talent, supporting learning pathways and readiness for progression.

Leads responses to vaccine-related false information and hesitancy in the community or clinical setting, providing expert advice and supporting colleagues in effective communication strategies.

Assume accountability for clear, timely communication, case escalation, and fostering collaborative teamwork to ensure coordinated and effective outbreak management.

Provides visible leadership in vaccination delivery, acting as the first point of escalation and supporting junior staff.

Ensures compliance with immunisation protocols, infection prevention, and cold chain standards across diverse care settings. Acts as point of escalation for adverse events or unusual vaccination presentations.

Supports safe practice by advising on public protection policy in vaccination delivery and supervising staff in managing concerns.

Provides expert guidance and leadership on consent and documentation for adults with and without capacity, supporting staff and implementing strategies to prevent recurring issues.

Provides clinical leadership in the interpretation and application of national immunisation guidance (e.g., Green Book, CMO letters, JCVI advice), ensuring dissemination and integration into local policy and workforce practice.